Help and questions

Contact

Write to us at [email: to be filled in]. In the app, Me › Contact opens an email that already names your Dokulo version. To send a crash report, turn on Keep crash reports (Settings › Privacy) and use Send report by email after a crash: it never contains file names or text from your documents.

Common questions

Does Dokulo need the internet?

No. Every tool works in airplane mode. Dokulo only goes online when you start it: to download an AI or language model you choose, to turn a web page into a PDF, or to buy or restore Pro.

Are my files uploaded?

No. Your files are opened, changed and saved on your phone. Dokulo has no account and no server that could hold them.

Where are my files?

On Android, in the Documents › Dokulo folder of your phone's storage. On iPhone, in the Files app under On My iPhone › Dokulo. A tool saves its result where you choose.

What is the locked folder?

A folder whose files are encrypted on your phone and open only with Face ID, your fingerprint or your PIN. The key stays in your phone's secure storage and never reaches us. If you forget the PIN and biometrics stop working, these files can't be recovered, by you or by us.

I forgot the password of a PDF.

A PDF protected with Add password can only be opened with that password. Nobody can recover it, so keep it somewhere safe.

What does Pro add?

Pro is a one-time unlock, not a subscription. You can try each Pro tool once; Pro unlocks unlimited use. No tool adds a watermark, with or without Pro.

I have a new phone, or I reinstalled Dokulo.

Open Me › Restore purchase with the same App Store or Google Play account. Your files are not moved by the store: copy them from the Dokulo folder.